Refund and Cancellation Policy — InviteMitra
Last updated: 24 August 2026
1. What can be bought, and what kind of product it is
Two one-time purchases:
- A clean image invitation (no InviteMitra mark), on every design
- A video invitation (no mark), on designs that offer video
Two things about both products matter for refunds, so they are stated plainly:
- They are digital downloads. Nothing is shipped. There is no physical item, no packaging and no courier. See the Shipping and Delivery Policy.
- They are personalised to you. Every invitation is generated on demand from the names, dates and venue you typed. It is made for your event, and it is not a stock file that could be resold to anyone else.
Browsing, personalising, and previewing involve no payment, so nothing to refund there. Paid downloads are retained indefinitely.
There are no subscriptions. There is no recurring charge. Buying once does not sign you up for anything.
2. When we will refund you
We refund in full, no questions asked, if we did not deliver. Specifically:
- Payment succeeded but no file was produced
- The downloaded file is corrupt, will not open or play, or is visibly broken
- The file shows the wrong design, or someone else's details
- Text you entered correctly is missing or garbled in the delivered file
- You were charged more than once for the same product on the same invitation
Tell us within 7 days of the purchase and we will refund the full amount.
3. When we will not refund you
Change of mind once personalisation and generation have begun. Your file is built to order from your own details the moment you pay. Once that process has started, the work has been done specifically for you and cannot be undone, resold or returned. Once a working file has been delivered, we cannot un-deliver it.
This is the ordinary position for personalised digital goods. It applies to both the clean image and the video. It does not affect the refunds in §2, and it does not override any right you have under Indian consumer law.
Mistakes in what you typed. We render exactly the text you enter. A misspelt name, a wrong date or a wrong venue is not a defect in the product. Please check your invitation carefully on the preview before paying — the preview shows exactly what you will receive.
How it looked after another app compressed it. WhatsApp and similar apps re-compress images and video when they are sent. That is outside our control and affects every file sent through them.
Your event being cancelled or postponed. We are sorry, but the file was still delivered.
Where we blocked you for breaking our Terms of Use.
4. Cancelling
Because delivery is immediate, there is no window between paying and receiving in which a purchase could be cancelled. If payment succeeded but you never received your file, that is not a cancellation — it is a failed delivery, and §2 applies.
5. How to ask for a refund
Email support@invitemitra.com with:
- The invitation link (
invitemitra.com/i/…) or the payment reference from your receipt - What went wrong
That is all. There is no form and no account to log into.
Our timeline: we will decide and reply within 3 working days.
The bank's timeline: once approved, the refund is issued through Razorpay to the original payment method. It typically reaches you in 5–7 working days, though the exact time depends on your bank and is not something we control.
Refunds always go back to the method you paid with. We cannot refund to a different card, account or UPI ID.
6. If you are not satisfied
Write to our Grievance Officer:
Abhijeet Gawde, Founder support@invitemitra.com Mumbai, Maharashtra, India
We aim to resolve complaints within 30 days. If you remain unsatisfied, you may approach the appropriate consumer forum.
7. Changes
We may update this policy. The date at the top will change. The policy that applied when you paid is the one that governs that purchase.